How long does it take to ship my order?
It depends on what you've ordered. For the majority of our products you can expect to recieve within 14 days of purchase. Some products have a different shipping time however and will arrive within 32 days, as cited on its product page. Please note the unique shipping information for the product you wish to purchase.
Why did I receive a partial shipment?
Please don't worry. In the majority of these cases, the rest of your purchase is on its way. In order to curate the best products, we work with different artisans, manufacturers and suppliers from all around the world. This means that sometimes your order will be split into smaller shipments. If you feel there is a problem however, please don't hesitate to reach out to us via chat or email.
Do you offer refunds?
We offer full refunds in the case of defective merchandise and will do our part to ensure your satisfaction. We have a 15-day return policy for refunds, which means you have 15 days after receiving the defective item to request a refund. Please see our refund policy in it's entirety for more information.
Do you have a Price Match Guarantee?
Absolutely! If you find a better price on our brand name merchandise, we will most certainly honor the lower price. Please check our Price Guarantee page for the completel policy.
What kind of charity work do you do?
As a heart centered business, it is part of our mission to create a lasting impact through continued service. Everytime you make a purchase, we make a donation to one of our featured charities. Also, once a month, we partner with a charity to help them raise money for their causes. On these mission centered days, charities can fund raise and receive up to 15% of designated sales.